**Last Updated:** June 26, 2026 **Version:** 1.0 Shiloh CA LLC, including Shiloh Counseling, Shiloh Consulting, DGTBM, Inc., and affiliated programs, projects, educational initiatives, websites, and services ("we," "our," or "us"), are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites, register for events, participate in educational programs, request services, contact us, or otherwise interact with our organization. This policy applies to all websites, educational programs, counseling services, consulting services, training programs, public resources, and affiliated initiatives operated by Shiloh CA LLC and its affiliated brands. --- ## Information We Collect We may collect information you voluntarily provide, including: - Name - Email address - Phone number - Mailing address - Information submitted through contact forms - Appointment requests - Intake forms - Registration forms - Surveys - Webinar registrations - Event registrations - Billing information - Other communications you voluntarily provide We may also automatically collect certain technical information, including: - IP address - Browser type and version - Device information - Operating system - Website usage information - Cookies and similar technologies - Analytics and performance data --- ## How We Use Information We may use information to: - Respond to inquiries - Schedule appointments - Provide counseling, consulting, educational, training, or support services - Communicate regarding appointments, programs, services, webinars, events, and resources - Respond to client-initiated communications - Provide billing and payment information - Improve website performance and user experience - Maintain website security - Meet legal, ethical, regulatory, contractual, and professional obligations --- ### Mobile Messaging Privacy & Carrier SMS Compliance Notice To support compliance with carrier requirements for Application-to-Person (A2P) messaging, Shiloh CA LLC provides the following notice: **No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.** **All other categories of personal information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.** This notice is intended to clarify our mobile messaging practices. It does not limit disclosures that are reasonably necessary to provide requested services, facilitate treatment, payment, healthcare operations, comply with legal obligations, or otherwise operate our business using trusted service providers acting on our behalf under appropriate contractual, legal, or professional obligations, as described elsewhere in this Privacy Policy. --- ## SMS and Text Messaging We may communicate with prospective clients, existing clients, participants, customers, and other authorized individuals using SMS or MMS text messaging for administrative and logistical purposes. Examples include: - Responding to inquiries initiated by prospective clients - Initial contact following a referral when the individual has requested or is expecting contact - Appointment reminders - Appointment confirmations - Scheduling and rescheduling appointments - Telehealth meeting links - Billing reminders and payment links - Requests to complete intake forms or other administrative paperwork - Program updates - Customer support - Responding to client-initiated text messages - Other administrative communications related to services Text messaging is **not intended for psychotherapy, clinical counseling, crisis intervention, diagnosis, treatment recommendations, or the exchange of sensitive clinical information.** Clients should discuss clinical matters during scheduled sessions or through other approved communication methods. --- ## Consent to Receive SMS Messages Individuals may contact us using publicly available business telephone numbers. We may also initiate limited communications following a professional referral when the individual has requested or is reasonably expected to receive contact. For individuals receiving professional services, communication preferences are reviewed during the intake and informed consent process, which may occur in person or through telehealth. During this discussion, we explain how text messaging may be used, its limitations, appropriate uses, available alternatives, and the individual's ability to decline or withdraw consent for ongoing SMS communications. For educational programs, consulting services, webinars, events, or other non-clinical services, consent may also be obtained through registration forms, website forms, verbal consent, written consent, electronic consent, or other legally permissible methods. Consent to receive SMS messages is voluntary and may be withdrawn at any time. You may opt out by replying **STOP**, notifying us directly, or using any other opt-out method that we provide. --- ## Information Sharing We do not sell personal information. We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. We may share information with trusted service providers, vendors, contractors, business associates, payment processors, website hosting providers, scheduling platforms, electronic health record providers, telehealth providers, analytics providers, communication providers, or other organizations as reasonably necessary to operate our business and provide requested services. These providers are contractually or legally required to maintain appropriate safeguards for the information they receive. We may also disclose information: - When required by law - To comply with legal process - To protect the safety of individuals - To facilitate treatment, payment, healthcare operations, or other authorized business operations - As otherwise authorized by the individual --- ## Security We take reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure. --- ## Third-Party Services Our websites, educational materials, and communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party organizations. --- ## Children's Privacy Our services are not directed toward children under the age of 13 without appropriate parental involvement and consent where required by law. Certain professional services may also have additional eligibility requirements depending on applicable laws, regulations, or professional standards. --- ## Changes to This Policy We may revise this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date. --- > [!warning] > > ## Important Notice > > Information provided through our websites, educational materials, webinars, forms, email, voicemail, text messaging, video meetings, social media, or other communications is intended for educational and informational purposes unless otherwise stated. > > Communication through these channels does not by itself establish a therapist-client, clinician-client, consultant-client, attorney-client, or other professional relationship. > > If you are experiencing a medical or mental health emergency, call **911** or **988** immediately. Do not rely on email or text messaging for emergency communications. --- **Privacy Questions:** [[email protected]](mailto:[email protected]) **Legal Questions:** [[email protected]](mailto:[email protected]) **General Support:** [[email protected]](mailto:[email protected])